Cancellation & Refund Policy
Transparent guidelines for returns, exchanges, and refunds at VAHINISAHEB
Important Policy Notice
- No Cash on Delivery (COD): We operate strictly on prepaid orders to ensure fast and authenticated dispatch.
- Manufacturing Defects Only: Returns, refunds, or exchanges are accepted only in the case of genuine manufacturing defects or damaged products received.
- Uncut Unboxing Video Mandatory: To claim any defect, an uncut, continuous unboxing video of the parcel is strictly required.
- 3-Day Window: All claims must be raised within 3 days of order delivery.
1. Order Cancellation Policy
At VAHINISAHEB (a brand of VIJAYA SYNFAB PVT LTD), orders are processed quickly to ensure timely delivery.
- Cancellation by Customer: You may cancel your order within 12 hours of placement or before the order is dispatched from our Bhiwandi warehouse, whichever is earlier. Once an order has been dispatched, cancellation requests cannot be accepted.
- Cancellation by VAHINISAHEB: We reserve the right to cancel orders due to unforeseen fabric stock unavailability, quality inspection failure prior to dispatch, or inaccurate pricing/listing errors. In such cases, a full refund will be initiated immediately.
2. Returns & Exchange Eligibility
We take immense pride in the quality of our sarees and women’s wear. However, if you receive a product with a genuine manufacturing defect, we are committed to resolving it.
Mandatory Requirements for Return / Exchange:
- Timeframe: You must inform our support team within 3 days (72 hours) of delivery. Claims made after 3 days will not be accepted.
- Uncut Unboxing Video: You must provide a clear, continuous, and uncut unboxing video starting from the sealed outer package being opened to clearly showing the manufacturing defect on the garment. Photos alone will not be accepted as proof.
- Original Condition: The garment must be unused, unwashed, unworn, and folded in its original packaging with all brand tags and labels intact.
Note: Minor variations in weave, embroidery, or color shading are natural characteristics of ethnic fabrics and do not qualify as manufacturing defects.
3. Refund Processing & Timelines
Once your return request is verified with the uncut unboxing video and the defective item is received at our Bhiwandi warehouse, our quality check team will inspect the product.
- Approval & Initiation: Upon successful verification of the manufacturing defect, a refund or replacement will be approved within 2 business days.
- Credit Timeline: Approved refunds will be credited back to the original payment source (Credit/Debit Card, UPI, NetBanking via Razorpay) within 5 to 7 business days.
- Shipping Charges: For verified manufacturing defects, any return shipping costs incurred will be borne by us or arranged via reverse pickup.
How to Claim a Defect or Refund
Please send your order details along with the mandatory unboxing video to our customer care team:
Company: VIJAYA SYNFAB PVT LTD (VAHINISAHEB)
Location: Bhiwandi, Maharashtra, India
Email: connect@vahinisaheb.com
Phone / Helpline: +91 8080609027
Subject Line: Defect Claim - Order ID #XXXXX
Cancellation & Refund Policy
Transparent guidelines for returns, exchanges, and refunds at VAHINISAHEB
Important Policy Notice
- No Cash on Delivery (COD): We operate strictly on prepaid orders to ensure fast and authenticated dispatch.
- Manufacturing Defects Only: Returns, refunds, or exchanges are accepted only in the case of genuine manufacturing defects or damaged products received.
- Uncut Unboxing Video Mandatory: To claim any defect, an uncut, continuous unboxing video of the parcel is strictly required.
- 3-Day Window: All claims must be raised within 3 days of order delivery.
1. Order Cancellation Policy
At VAHINISAHEB (a brand of VIJAYA SYNFAB PVT LTD), orders are processed quickly to ensure timely delivery.
- Cancellation by Customer: You may cancel your order within 12 hours of placement or before the order is dispatched from our Bhiwandi warehouse, whichever is earlier. Once an order has been dispatched, cancellation requests cannot be accepted.
- Cancellation by VAHINISAHEB: We reserve the right to cancel orders due to unforeseen fabric stock unavailability, quality inspection failure prior to dispatch, or inaccurate pricing/listing errors. In such cases, a full refund will be initiated immediately.
2. Returns & Exchange Eligibility
We take immense pride in the quality of our sarees and women’s wear. However, if you receive a product with a genuine manufacturing defect, we are committed to resolving it.
Mandatory Requirements for Return / Exchange:
- Timeframe: You must inform our support team within 3 days (72 hours) of delivery. Claims made after 3 days will not be accepted.
- Uncut Unboxing Video: You must provide a clear, continuous, and uncut unboxing video starting from the sealed outer package being opened to clearly showing the manufacturing defect on the garment. Photos alone will not be accepted as proof.
- Original Condition: The garment must be unused, unwashed, unworn, and folded in its original packaging with all brand tags and labels intact.
Note: Minor variations in weave, embroidery, or color shading are natural characteristics of ethnic fabrics and do not qualify as manufacturing defects.
3. Refund Processing & Timelines
Once your return request is verified with the uncut unboxing video and the defective item is received at our Bhiwandi warehouse, our quality check team will inspect the product.
- Approval & Initiation: Upon successful verification of the manufacturing defect, a refund or replacement will be approved within 2 business days.
- Credit Timeline: Approved refunds will be credited back to the original payment source (Credit/Debit Card, UPI, NetBanking via Razorpay) within 5 to 7 business days.
- Shipping Charges: For verified manufacturing defects, any return shipping costs incurred will be borne by us or arranged via reverse pickup.
How to Claim a Defect or Refund
Please send your order details along with the mandatory unboxing video to our customer care team:
Company: VIJAYA SYNFAB PVT LTD (VAHINISAHEB)
Location: Bhiwandi, Maharashtra, India
Email: connect@vahinisaheb.com
Phone / Helpline: +91 8080609027
Subject Line: Defect Claim - Order ID #XXXXX